Plans and Pricing
What is a 'recurring cycle'?
When you subscribe to a paid plan, your usage is measured on a monthly basis starting from the day of upgrade. All the subsequent payments are also done based on the recurring cycle schedule that lasts a month.
For instance, if you were to upgrade to a paid account on June 5th, your recurring cycle would expire on July 5th. To continue tracking for the subsequent cycle (July 5th - August 5th), you will need to make payments by July 5th.
How do I upgrade / downgrade within my paid plan?
For the remainder of the current cycle, you can only upgrade to a higher priced plan but cannot downgrade to a lower priced plan. If you were to choose to upgrade to a higher priced plan within the current cycle, you will be charged on a prorata basis for the remainder of the cycle.
For the next cycle, however, you may either downgrade to a lower priced or upgrade to a higher priced plan of your choice.
Where can I find my payment history?
When you are logged in, go to the Billing tab which shows the entire history of payments made.
What modes of payment do you accept?
We accept payments via PayPal which in turn accepts major debit and credit cards (Visa, MasterCard, Discover, American Express) from all over the world.
Do you offer any discounts for academic and non-profit organizations?
Yes, we do offer discounts. Please contact us.